Returns & refunds

You can return your order within 30 days of delivery for a full refund — longer than the 14-day cancellation period required by UK law.

• Email hello@lanelume.com with your order number to start a return.
• Items should be unused and in their original packaging.
• If your light arrives faulty or damaged, we will replace or refund it and cover the return postage.
• Refunds go back to your original payment method within 14 days of us receiving the return.