Privacy policy

[Company legal name] ("Lanelume", "we") is the controller of the personal data you give us when you visit lanelume.com or place an order.

What we collect: name, delivery and billing address, email, phone (optional), order details and basic device data from cookies.

Why: to process and deliver your order, provide customer support, prevent fraud and — only with your consent — send marketing emails and measure ads.

Who we share it with: Shopify (our store platform), payment providers, delivery companies and, with consent, advertising partners such as Meta.

How long: order records are kept for 6 years for tax purposes; marketing data until you unsubscribe.

Your rights (UK GDPR): access, correction, deletion, restriction, objection and data portability. Email hello@lanelume.com. You can also complain to the Information Commissioner’s Office (ico.org.uk).